Click here to view this article as a Powerpoint It is commonly accepted that membership retention is the largest problem facing most businesses in our industry. However, this problem is not new, so why are clubs still struggling to make an impact on their retention performance? The secret lies in a change of strategy. Operators [...]
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Measuring Retention (Powerpoint)
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All research and content is provided by
The Retention People as part of the
TRP Certified Retention Partner Programme.
Click here to read more about this Programme or click the logo below to visit their website.
All data analysis provided independently by
Dr. Melvyn Hillsdon.
The Retention People as part of the
TRP Certified Retention Partner Programme.
Click here to read more about this Programme or click the logo below to visit their website.
All data analysis provided independently by
Dr. Melvyn Hillsdon.
FACT SHEETS
Helpful fact sheets which we recommend you print and keep on your desk or office pin board.
What makes good clubs good …
Creating a Value for Money Index (VFM)
Does it matter what I say?
Can focusing on sales volume reduce profits?
Fitness Staff: Your Best Sales People?
Effective Emails
Measuring Retention
(Right-click to save and/or print.)
What makes good clubs good …
Creating a Value for Money Index (VFM)
Does it matter what I say?
Can focusing on sales volume reduce profits?
Fitness Staff: Your Best Sales People?
Effective Emails
Measuring Retention
(Right-click to save and/or print.)